Shipping & Returns Policy

Delivery

LINEA currently ships within the United States. Domestic orders ship from U.S. facilities via USPS, FedEx, UPS, or DHL and typically arrive within 2–5 business days after processing. Deliveries to Hawaii, Alaska, and APO addresses may take longer.

Please ensure your shipping information is accurate and complete to help prevent delivery issues. Delivery estimates are not guaranteed, and LINEA is not responsible for delays or damage caused by shipping carriers.

If your package goes missing, contact support@drinklinea.com. We will help you investigate with the carrier, but we do not offer replacements or refunds for packages lost by the delivery service.

If your order arrives damaged, incomplete, or incorrect, contact support@drinklinea.com promptly. Please include your order number and photos of the product and packaging, where applicable.

Satisfaction Guarantee

Our satisfaction guarantee applies to your first subscription order only. It does not apply to one-time purchases or opened products from subsequent orders.

If you are dissatisfied with your first subscription order, contact support@drinklinea.com within 50 days of delivery before returning any products.

To qualify for a refund:

• Return all products from your order in their original packaging.
• Use no more than two Lines from the entire order.
• Return any complimentary gifts unopened and unused.
• Follow the return instructions provided by our support team.

Products returned more than 50 days after the initial purchase are not eligible for a refund.

Returns sent without prior authorization or to an incorrect address may delay or prevent your refund. LINEA is not responsible for refunding or reshipping products sent to an incorrect return address.

Returns of Unopened Products

Please contact support@drinklinea.com before returning unopened products. Products must be unused and in their original packaging. The allowance for up to two used Lines applies only to eligible first subscription orders under our satisfaction guarantee.

You are responsible for return shipping costs. We recommend using a trackable shipping service and emailing the tracking number to our support team.

If your return does not arrive and you cannot provide tracking information, we cannot issue a refund. Once we receive and verify an eligible return, we will refund the purchase price of the returned products.

LINEA reserves the right to decline returns that do not meet these requirements.

Undelivered Orders & Returns to Sender

If your order is returned because of an incorrect or incomplete shipping address, LINEA is not responsible for the cost of reshipping it. If the products arrive back in their original condition, we may refund their purchase price, excluding shipping costs.

For other orders returned to us as undeliverable, we may offer a replacement or a refund for the ordered products. Alternatively, we may resend your order after collecting an additional shipping fee.

These options do not apply to refused packages.

Requests concerning a delivered order must be submitted within 30 days of delivery. If your order never arrives, contact support@drinklinea.com promptly.

Damaged, Missing, or Incorrect Items

If your delivery contains damaged, missing, or incorrect items, email support@drinklinea.com within 30 days of delivery.

Include your order number, a description of the issue, and photos of the products and packaging where applicable. Evidence of damage is required for damaged-item replacements.

Once we confirm the issue, we will arrange an appropriate resolution. Confirmed damaged items will be replaced.

Refused Packages

If you refuse a delivery, any return shipping fee charged by the carrier will be deducted from your eligible refund. The fee may not be known until the carrier bills us.

A refund can only be processed after the refused package arrives back at our warehouse. If it is lost during the return journey, we cannot issue a refund.

We recommend accepting your delivery and contacting support@drinklinea.com for return instructions.

Order Changes & Cancellations

To request an order change or cancellation, email support@drinklinea.com immediately.

We can modify or cancel an order only before its packing slip has been created. Once the packing slip has been generated, we cannot change or cancel the order.

Duplicate Orders

Please review your order carefully before completing checkout. LINEA is not responsible for duplicate orders placed by customers.

If you accidentally place a duplicate order, contact support@drinklinea.com immediately. Our standard order cancellation and return policies apply.

Subscription Cancellations

Subscriptions may be canceled after 14 days from the date of your initial order. This period allows time for you to receive and try the product.

After this period, log in to your account on our website and follow the subscription cancellation instructions. Contact support@drinklinea.com if you need assistance.

Canceling your subscription stops future renewals and shipments. It does not automatically cancel an order that has already been processed; our order cancellation policy applies to those orders.

By subscribing, you agree to these cancellation terms.

Same-Day Cancellation Requests

If you request a subscription cancellation on the day you subscribe, LINEA reserves the right to cancel both your subscription and the associated order.

Contact

For questions about shipping, returns, orders, or subscriptions, email support@drinklinea.com.

One detail to resolve before publishing: the original policy allows contact within 50 days of delivery, but requires returns within 50 days of purchase. Those are different deadlines.